Service: OmniReplai (https://omnireplai.com and related dashboard URLs such as https://app.omnireplai.com)
Contact: support@omnireplai.com
Operator: OmniReplai
1. Agreement
By creating an account, purchasing a plan, or using OmniReplai (“Service”), you (“Customer,” “you”) agree to these Terms of Service (“Terms”). If you use the Service on behalf of a company, you confirm you have authority to bind that company.
If you do not agree, do not use the Service.
2. The Service
OmniReplai provides tools for customer communication, including:
- Website chatbot / chat widget
- Centralized inbox for agents
- AI replies based on your knowledge base
- Channel connections (e.g. WordPress content sync, WhatsApp, Instagram Direct Messages, Facebook Messenger)
- Related features such as tickets, contacts/CRM tools, analytics, and billing (as available on your plan)
We may add, change, or remove features. Material changes to paid features will be communicated where reasonable.
3. Accounts and eligibility
- You must provide accurate account information and keep it updated.
- You are responsible for all activity under your account and for keeping login credentials secure.
- You must be at least 18 (or the age of majority where you live) to create an account.
- Notify us promptly at support@omnireplai.com if you suspect unauthorized access.
4. Customer content and channels
Your content. You retain ownership of content you upload or sync (website pages, files, Q&A, product data, etc.) and of messages exchanged with your end users through connected channels.
License to us. You grant OmniReplai a limited license to host, process, transmit, and display that content and those messages solely to provide and improve the Service (including AI replies and inbox delivery).
Channels you connect. When you connect Instagram, Facebook, WhatsApp, WordPress, or other integrations, you:
- Confirm you have the right to connect those accounts/pages/sites
- Authorize us to receive and send messages and related data via those platforms’ APIs
- Agree to comply with Meta, WhatsApp, Instagram, Facebook, WordPress, and any other third-party terms and policies
End users. You are responsible for your relationship with people who message your business, including any notices, consents, or privacy disclosures required by law.
5. Acceptable use
You may not use the Service to:
- Violate law, regulation, or third-party rights
- Send spam, scam, phishing, or unsolicited bulk messages
- Abuse Meta/WhatsApp messaging rules (including messaging windows and consent requirements)
- Upload malware or attempt to breach security
- Reverse engineer the Service except where law allows
- Resell or provide the Service to third parties without our written permission
- Impersonate others or misrepresent affiliation with OmniReplai
We may suspend or terminate accounts that violate these Terms or create risk to the Service or other users.
6. AI features
AI replies are generated from your knowledge base and conversation context using third-party AI providers (e.g. OpenAI).
- AI output may be incomplete or incorrect. You are responsible for reviewing critical replies.
- You should not rely on AI alone for legal, medical, financial, or other high-risk advice.
- You control AI on/off settings where the product provides them (e.g. per channel or conversation).
7. Plans, fees, and billing
- Paid plans, credits, and limits are described on our website or in your dashboard.
- Fees are charged as stated at purchase (e.g. via Stripe and/or our sales site).
- Taxes may apply.
- Unless required by law or stated otherwise, fees are non-refundable.
- We may change prices with notice for the next billing period.
- Failure to pay may result in suspension or reduced features.
8. Third-party services
The Service depends on third parties (hosting, Meta, WhatsApp providers, OpenAI, Stripe, email providers, etc.). Their availability, policies, and outages are outside our full control. We are not liable for third-party downtime, API changes, or account actions taken by those platforms (e.g. Meta restricting a Page or Instagram account).
9. Privacy
Our collection and use of personal data is described in our Privacy Policy:
https://omnireplai.com/privacy-policy/
10. Confidentiality
Each party may receive confidential information from the other. The receiving party will use it only as needed under these Terms and will not disclose it except to personnel/contractors under confidentiality obligations, or as required by law.
11. Intellectual property
OmniReplai, its software, branding, and documentation remain our property (or our licensors’). These Terms do not transfer ownership to you. You may not copy, modify, or create derivative works of the Service except as we expressly allow.
Feedback you send us may be used freely to improve the Service without obligation to you.
12. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI REPLIES WILL BE ACCURATE.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL.
- OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE IN ANY 12-MONTH PERIOD IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THAT PERIOD (OR USD $[50] if you are on a free tier).
Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the minimum allowed by law.
14. Indemnity
You will defend and indemnify OmniReplai and its officers, employees, and contractors against claims arising from: your content; your end users; your use of connected channels; your violation of these Terms or law; or your violation of Meta/WhatsApp/other platform policies.
15. Suspension and termination
- You may stop using the Service and request account closure by contacting support@omnireplai.com.
- We may suspend or terminate access for non-payment, abuse, legal risk, or material breach.
- After termination, your right to use the Service ends. We may delete data per our Privacy Policy and retention practices, subject to legal requirements.
16. Changes to these Terms
We may update these Terms. We will update the “Last updated” date and, for material changes, provide notice via email or the dashboard where reasonable. Continued use after the effective date constitutes acceptance, except where law requires additional consent.
17. Governing law
These Terms are governed by the laws of [Country / State], without regard to conflict-of-law rules. Courts in [City, Country] have exclusive jurisdiction, except where mandatory consumer protections say otherwise.
18. General
- If any provision is unenforceable, the rest remains in effect.
- Failure to enforce a provision is not a waiver.
- You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- These Terms, together with the Privacy Policy and any order/plan terms, are the entire agreement regarding the Service.
19. Contact
OmniReplai
Email: support@omnireplai.com
Website: https://omnireplai.com
Company: OmniReplai